Frequently Asked Questions
Everything you need to know about your home appliance replacement parts.
Are your parts genuine LG factory originals?
Yes, we specialize in providing authentic, OEM (Original Equipment Manufacturer) parts directly from LG to ensure compatibility and maintain your appliance's warranty.
How can I ensure a part will fit my specific model?
We recommend searching by your appliance's model number found on the manufacturer sticker. If you are unsure, our support team can verify compatibility for you.
What is your shipping policy for in-stock items?
Orders for in-stock parts placed before 2:00 PM EST typically ship the same business day. We offer various shipping speeds including overnight options for urgent repairs.
Can I return a part if it doesn't solve my problem?
We accept returns on unused and uninstalled parts within 30 days of purchase. Please note that electronic components may be subject to specific return conditions if the packaging is opened.
What should I do if my part arrives damaged?
Please inspect your package upon arrival. If the item is damaged during transit, contact our customer service team within 48 hours to initiate a replacement claim.
Do you offer technical support for DIY repairs?
While we provide the correct parts and diagrams, we recommend consulting a licensed technician for complex repairs. We do offer basic guidance on part identification and installation videos for common fixes.